Have you ever though about?
- Are your customers served according to instructions
- Are my premises tidy and clean
- Do my customers receive email answers timely
- Is it convenient to use company call centre.
- Do my employees fill promises to customers
- Is it easy to use my service
- Does my merchandise in partner stores is stored according to agreement.
- How can I improve efficiency of my customer service
What does my competitors do?
- How customers are serviced at my competitors
- Which companies offer similar goods or services
- What novelties offer my competitors
- How competirors price their offers
Never underestimate cost of bad customer service
In average 15 customers tells their friends about bad experience50% from customers tend to choose other suppliers, than the one with bad customer service experienced
"Millennial's" tend to spend up to 25% more for goods or services, where they have had good customer experience.